by Ian Yuill on 16 October, 2020
Although most eligible people are receiving their annual flu vaccination, there have been some problems with the new system. Problems include invitation letters arriving after appointment times and difficulties with the helpline.
Earlier this week NHS Grampian told councillors: “The newly-established telephone helpline and email address to support the flu vaccination programme has experienced a surge in enquiries that staff are struggling to cope with at present.
“This is due, in part, to the late arrival of appointment letters which we are working closely with Royal Mail to resolve.
“We are developing a solution to address the call/email backlog at pace and will be making arrangements to ensure all those who are eligible for the free ‘flu jab and may have missed appointments will have the opportunity to receive them.”
Hopefully NHS Grampian will resolve all these problems very quickly.6 Comments